Updated September 7, 2021
Important Notice Regarding NY Service Facility
We are pleased to inform our customers that repair services are currently available to all customers at our East Coast service facility as well as at the new West Coast facility. Service is now available for those mailing-in product, as well as walk-in / drop-off service.
Please note the following important details:
- East Coast Service facility customers (NY): In New York, walk-in/ drop-off counter service is available only at the Melville, NY location at Nikon Headquarters. Walk-in/ drop-off counter service is not available at the Plainview, NY address.
- West Coast Service facility customers (CA): We have relocated our West Coast facility to a new address for both shipping as well as for walk-in / drop-off service.
Please be aware that all visitors will be required to observe the safety protocols in the West Coast Facility.
We would like to ask for your patience, as an increase in repair turn-around time is expected to continue due to the increase in transit/delivery time as a result of COVID-19.
Please contact Nikon Customer support at nikonusa.com/support for more information. We apologize for any inconvenience and thank you for your understanding.
Troubleshooting
Prefer to save time and money? You may be able to use our knowledge database to help troubleshoot your issue without having to send in your product. Click on on one of the links below to start exploring.
Service & Repair
Keep your Nikon equipment operating like new with Nikon factory service and repair. With both mail-in and in-person service available, our expert technicians provide diagnostics, maintenance, warranty and repairs for nearly all Nikon products.
Factory Maintenance & Cleaning
Nikon cameras and lenses are engineered for brilliant performance. But like performance vehicles, a little care and proper maintenance is needed to keep them running at their best.
Need a new rubber grip, battery door or other common part?
In-Person Service
Before arriving for in-person service you must Schedule Service and print out all of your repair confirmation paperwork. Please also follow any posted instructions regarding the use of masks and social distancing.