Thank you for choosing Nikon for your photographic needs.
Users of the Z 9 mirrorless camera have informed us that there are cases in which the lens release button on their Z 9 cameras when pressed does not function as it should and does not allow for rotation and removal of a lens or mount adapter from the camera.
Based on our investigation into the matter, we have discovered that parts that do not meet our quality standards were used on some Z 9 cameras. We have identified a range of Z 9 camera serial numbers that may contain those parts and will address the issue as follows.
Nikon will inspect affected Z 9 cameras and replace parts as needed at no cost to the customer, including the cost of shipping affected Z 9 cameras to Nikon, as well as their return to customers, even if the warranty has expired.
We sincerely apologize for any inconvenience this issue may have caused.
Identifying Affected Products and Requesting Service
To check whether or not your Z 9 camera is one of those affected, please click Affected Product Serial Numbers below and enter your Z 9 camera’s serial number as indicated.
If your Z 9 camera is one of those affected, instructions for requesting service, including receiving your free return shipping label, will be displayed onscreen. If your Z 9 camera is not one of those affected, then this will be displayed onscreen and you may continue using your camera without concern for this issue. You may also contact Nikon Customer Relations by visiting www.Nikonusa.com/support for assistance.
Locating Your Z 9 Camera’s Serial Number
To locate your Z 9 camera’s serial number, open the camera's monitor on the back of the camera and the product serial number will be the 7-digit number printed on a label affixed to the camera body, as indicated by the red frame in the image above.
Affected Product Serial Numbers
Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected Z 9 cameras. This information will not be used for any other purpose.
Once again, thank you for choosing Nikon for your photographic needs.