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Frequently Asked Questions - D5000 Service Advisory

April 1, 2018 : Notice of Expiration of Free Repair Service of the Nikon D5000 Digital SLR Camera  

Nikon's offer of free repair service for Nikon D5000 DSLR cameras has expired as of March 31, 2018.
If you have additional questions please contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687).



Q.
Does the issue related to this Service Advisory pose any user safety issues?
A. No. This condition does not present any issues related to user safety.


Q. My D5000’s serial number was verified as affected by this Advisory, but my camera is working fine. Does it still require the service related to this Advisory?
A. Yes. Even though your camera may not yet exhibit the indications related to this Advisory, Nikon recommends that the service be performed at your earliest convenience..


Q: The “To users of the Nikon D5000 digital-SLR camera” announcement has been revised with the addition of Important: Additional product serial numbers have been added to “Affected Product Serial Numbers”.  Why is this?
A: We have added the serial numbers for those applicable products that were shipped with the assumption that this issue had been resolved.  If you have already checked your camera’s serial number against those of affected products from our website and received a response indicating that your camera was not affected by this issue, we recommend that you try again with the updated search data.


Q. How long can I expect to be without my camera?
A. It is virtually impossible to offer a precise answer to this question. However, Nikon understands that this is an inconvenience. To enhance prompt service, Nikon has set up special procedures dedicated to this Service Advisory. In addition, Nikon will return serviced cameras promptly, employing (whenever possible) transportation that limits transit time to two days.


Q. Does the issue related to this Service Advisory affect my camera’s limited warranty?
A. No. Neither this Service Advisory nor the repairs associated to it affect the terms and conditions of the product’s limited warranty in any way.


Q. Does the issue related to this Service Advisory affect my camera’s Nikon Extended Service Coverage?
A. No. Neither this Service Advisory nor the repairs associated with it affect the terms and conditions of optionally purchased Nikon Extended Service Coverage.


Q. Can my Nikon Authorized Dealer handle the return of my camera for service associated with this Advisory for me?
A. While many Nikon Authorized Dealers provide the convenience of packaging and shipping of repairs for their customers, the special arrangements dedicated to this issue, including special labeling, have been streamlined to receive cameras directly from customers. We recommend using this process for the fastest service.


Q. Will the issues related to this Advisory affect my camera’s picture-taking performance and/or picture quality?
A. No. When the indications related to this issue are exhibited, the camera will not operate. The quality of pictures preceding this would not have been affected in any way.


Q. If I have further questions about this issue, can I contact Nikon?
A. Yes. We are eager to assist callers in every way possible. Contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687), 8am to 2am (Eastern), 7-days-a-week. To contact us by e-mail, visit Nikon at http://www.nikonusa.com, select Service and Support and then select Contact Service and Support. In addition, you may contact your nearest Nikon Authorized Service Center.