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Position Name: Service Analyst
Reports To: Sr. Manager; National Service
Company: Nikon Inc.
Location: Melville, NY
Code: 2345
Overall Responsibility
Support the successful functioning of the Nikon Inc. Service Administration section of the Nikon Service Department as it relates to the SAP reporting functions and create analytical reports for service and refurbishing operations. Create reports for forecasting future needs. Keep Sr. National Service Manager apprised of ongoing activity and projects.

ESSENTIAL FUNCTIONS AND KEY AREAS OF RESPONSIBILITY:

  • Generate analytical reports on all aspects of service and refurbishing operations utilizing SAP, Excel, and Access. These include, but are not limited to, turnaround time, redo rates, lead-time, inventory turnover, as well as productivity, recovery rates and forecasting
  • Create ad-hoc, daily, weekly, monthly, annual, and dashboard with key performance indicator reports for service operations
  • Create ad-hoc, daily, weekly, monthly, and annual dashboard with key performance indicator reports for refurbishing operations
  • Work with Nikon IT to ensure the successful performance of all SAP processes in Service Order processing and documentation
  • Assist in testing SAP upgrades and reporting and communicate suggested enhancements
  • Work with service staff and IT Dept. to help troubleshoot SAP problems and errors
  • Assist foreign subsidiaries with SAP processing and training, and analytical reporting
  • Work with subcontractors to ensure receipt of data in a timely and accurate manner
  • Travel overnight in order to fulfill essential functions and key responsibilities
  • Work outside of normal hours of operation, as needed, in order to fulfill essential functions and responsibilities

Ancillary responsibilities:

  • All other duties as required or needed.

KNOWLEDGE, SKILLS & ABILITIES: 

  • Strong knowledge in Word, Excel, PowerPoint, and Access (familiarity with Tableau a plus)
  • Excellent Knowledge of SAP and SAP reporting
  • Excellent verbal and written communication skills
  • Excellent mathematical background and quantitative skills & strong presentation skills
  • Ability to travel up to 5% (includes overnight travel)
  • 4+ years SAP or similar experience (Service/Repair environment preferred)
  • BA/BS with technical or mathematical concentration preferred

Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position.

Please email your resume to [email protected] and identify Code: 2345
Nikon is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Nikon’s Department of Human Resources at (631) 547-4254 or at [email protected].
Compensation depends on a variety of factors including but not limited to; knowledge, skills, experience, education and location. The range for this position is $28- $43 at an hourly rate.
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