Updated: August 12, 2009
Notice to users of the Nikon D5000 Digital SLR Camera
Thank you for choosing Nikon for your imaging needs.
While Nikon takes great measures to assure high quality in its imaging products, it has come to our attention that an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera.
Indications of this issue include:
- The camera cannot be operated when the power switch is on, even with a fully-charged battery.
- The camera cannot be operated with the EH-5a AC Adapter connected through the EP-5 Power Connector and the power switch on.
Nikon has isolated the issues related to this and has effectively resolved them. Preparations have been made at a special Nikon repair facility to streamline the processes associated with the solution. Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge. To further minimize customer inconvenience, Nikon will return serviced cameras to customers promptly, employing (whenever possible) transportation that limits transit time to two days.
Is your D5000 affected by this Service Advisory?
To determine if your D5000 is affected by this Service Advisory, click the Check Serial Number link below and enter your D5000 serial number where indicated. If the serial number verification determines that your camera requires service, additional easy-to-follow instructions will be provided. Otherwise, no further action is necessary.
As of August 12, 2009 additional product serial numbers have been added to the list of “Affected Product Serial Numbers”. If you have previously checked your camera’s serial number prior to August 12, 2009 we recommend that you try again with the updated list.
We apologize for any inconvenience that Nikon customers may experience as a result of this issue.
Nikon remains committed to providing only the highest quality photographic products and hopes that you will continue to choose Nikon for your imaging needs.
If you have additional questions about this Service Advisory, please contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687), 8am to 2am (Eastern), 7-days-a-week. To contact us by e-mail, visit Nikon at http://www.nikonusa.com, select Service and Support and then select Contact Service and Support.
For additional information, please see the Frequently Asked Questions provided in the link below.