UPDATED: July 20, 2007
Technical Service Advisory for Users of the Nikon COOLPIX L4 Digital Camera
Thank you for choosing Nikon for your photography needs.
While Nikon has taken great measures to assure the high quality expected of Nikon products, it has come to our attention that chassis components in a limited number of COOLPIX L4 cameras were manufactured using an unapproved material. These chassis components do not satisfy Nikon's standards for strength and durability.
Nikon believes that the use of the unapproved material in chassis components, combined with other factors, contributed in some way to six incidents involving COOLPIX L4 cameras sold in Canada and one incident involving COOLPIX L4 cameras sold in the United States, in which a screw inside the camera came loose, resulting in a short circuit that generated sufficient heat to melt a portion of the rear camera cover near the LCD monitor. All of these incidents can be traced to a group of COOLPIX L4 cameras produced over a period of five days. Nikon believes that these seven incidents are most likely the result of the use of the unapproved material combined with an as yet unidentified event during production or shipping, or possibly with improper use, and does not believe at this time that the problem affected any units other than those manufactured during this identified period.
Nevertheless, as a measure of our commitment to provide customers with only the highest quality products, Nikon has decided to issue this advisory to all owners of COOLPIX L4 cameras purchased in the United States.
To determine whether your COOLPIX L4 camera is one of those affected, you will need to confirm your camera’s serial number where indicated below. The serial number for your COOLPIX L4 is an eight (8) digit number located on the bottom of the camera.
If your COOLPIX L4 camera is one of those that is affected, please remove the batteries from your camera, and follow instructions to obtain your free return label and return instructions to have your COOLPIX L4 camera serviced free of charge.
If your COOLPIX L4 camera is determined to be one of those manufactured with the unapproved material, Nikon will either repair or replace related components, free of charge, regardless of the status of your warranty.
We apologize for any inconvenience this issue may cause, and hope that you will continue to choose Nikon for your photography needs.
To determine whether your COOLPIX L4 camera is one of those affected, please click on the link below and enter the serial number where indicated.