Frequently Asked Questions

Q: My camera has not presented the symptoms described in this service advisory. Have the pictures I have taken been affected in any way by the issues of this advisory?
A: No.

Q: My camera has not presented any of the symptoms identified in this service advisory. May I send it to Nikon for evaluation?
A: There are a number of variables that can affect when and to what extent the actual operation of potentially affected cameras may become noticeable. If your camera has not shown signs of inoperability, you may continue using it.

Q: If I send my camera to Nikon for service, when will it be returned to me?
A: Nikon will require 5 working days to evaluate and complete the repair on your camera. This does not include the time required for return shipping.

Q: Can I take my camera to a local independent camera service facility to have this work performed?
A: No. The work related to this advisory must be performed by Nikon Inc. Please refer to the model-specific Service Advisory Return Form for return instructions and Nikon Inc. service locations.

Q: I have already experienced problems identified in this advisory and sent my camera to Nikon Inc. for repair. Because my camera's limited warranty had expired, I was charged for the repairs. Am I entitled to a refund for those charges?
A: Yes, please provide Nikon with a copy of the Nikon Inc. repair receipt associated to the previous repair. Your repair receipt copy must include your camera model and serial number. Send it to:

Nikon Inc. Repair Accounts Receivable Department
1300 Walt Whitman Road
Melville, NY 11747-3064

Be sure to include a cover note that provides us with your return address, phone and- email contact information.

Q: If I have additional questions or concerns about this advisory, how can I contact Nikon?
A: For assistance with additional questions or concerns about this advisory, please call Nikon Service Relations toll-free at 1-800-Nikon US (1-800-645-6687) 8am EST to 2am EST 7-Days a Week. To send Nikon an email about this advisory, click here to open a Nikon email form. Add your return email address in the upper-most box, apply your message and click Submit Question.