Shipping Policy
Delivery Area
The Nikon Store can only deliver to postal street addresses in the 50 United States and District of Columbia. There will be a surcharge for orders delivered to Hawaii and Alaska, and only specified shipping and processing options are available for these destinations. The Nikon Store cannot deliver to APO/FPO addresses or PO Boxes.
Shipping Types and Charges
The Nikon Store offers an array of shipping and processing service options. The charges associated with each shipping and processing service option will be displayed during the order checkout process.
Delivery Time
Order transit time is dependent upon the internal processing time of the order, geographic location of the destination of the shipment, as well as the shipping and processing service option that is selected by the customer. Orders shipped via Ground service can be in transit for up to 14 business days. The Nikon Store has contracted UPS to deliver packages sent via UPS Ground Delivery Service from Monday to Friday, 9:00 AM to 8:00 PM. For expedited services, UPS Next Day Air and UPS 2nd Day Air delivery service, UPS will deliver packages from Monday to Friday 9:00 AM to 8:00 PM. Please allow additional transit time for deliveries to remote areas. Products and boxed Software from the Nikon Store will be labeled as originating from Lockborn, Ohio 43194. Repair parts from the Nikon Store will be labeled as originating from Torrance, California 90502.
A recipient signature for orders under $350 is not needed for deliveries from the Nikon Store. If the recipient is not available, the package will be left in an area at the delivery location, deemed secure by the UPS courier. A signature is required for orders over $350 or if requested by the purchaser when the order is placed. The person providing the signature must be over the age of 21. The Nikon Store is not responsible for packages once UPS has confirmed that the package has been delivered to its specified destination. If you place an order and a signature is required, it must be delivered to the shipping address used when the order was placed. If UPS attempts to deliver a package and no one is there to sign for it, UPS can not release the package to you at the UPS depot or change the delivery address.
Orders with upgraded shipping services (UPS 2nd Day and UPS Next Day Air) will be processed and shipped the next business day.
Our warehouse does not typically ship on Saturdays, Sundays and Holidays.
We shall not be responsible or liable for any delay or failure in performance including without limitation shipping or processing caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, war, labor difficulties, accidents, and weather.
Tracking an Order
Order tracking details can be found on the carrier website, www.ups.com, for a period of 90 days from the original ship date. Using the tracking number provided in the order confirmation email, delivery status and the current location of the shipment can be found on www.ups.com.
If you have any additional questions about the Nikon Store’s shipping and/or delivery policy, please contact Customer Support at 1-800-NIKON-US (800-645-6687).