October 1, 2008
Technical Service Advisory for Users of the Nikon COOLPIX L16 and L18 Digital Camera
Thank you for choosing Nikon for your photography needs.
Nikon has received reports of overheating that has occurred in certain COOLPIX L16 and L18 Nikon digital cameras when the batteries have been inserted incorrectly into the camera. As a result Nikon is issuing this Technical Service Advisory (“TSA”) to remind owners as to the proper use of these cameras and to request that affected cameras be returned to Nikon for free servicing.
Nikon has become aware that for a limited period of time, a battery housing supplied by a subcontractor was not manufactured in accordance with Nikon specifications. When batteries are inserted into an affected camera with the positive and negative terminals reversed, and physical shock or impact is applied to the camera, a current may flow backwards in the affected camera causing the unit to overheat, and potentially damaging certain electronic components inside the camera. This can occur even when the power switch is in the off position. Instances have been reported in which the camera’s top cover has deformed. There have been no reports of any injuries to persons or damage to personal property, and Nikon does not believe that the problem presents any risk of fire.
This issue does not occur if the batteries are inserted with the positive and negative terminals in the correct orientation, and owners are reminded to insert batteries in the proper manner in accordance with the instructions contained in the camera’s manual as well as the markings on the camera itself. To determine whether your COOLPIX L16 or L18 camera is one of those affected, you will need to confirm your camera’s serial number where indicated below. The serial number for your COOLPIX L16 or L18 is an eight (8) digit number located on the bottom of the camera. Please see below for an illustration of where the serial number is located.
If your COOLPIX L16 or L18 camera is one of those that is affected, please remove the batteries from your camera, and follow the instructions for your free return label to have your COOLPIX L16 and L18 serviced free of charge so that your camera will not experience this problem in the event the batteries are inserted incorrectly.
We sincerely apologize for any inconvenience this issue may have caused.
Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.
For more information regarding this matter, contact Nikon Customer Relations at 1-800-Nikon US (1-800-645-6687), 8am EST to 2am EST 7-days a week, or contact Nikon at http://www.nikonusa.com, select Service and Support and then select Contact Service and Support, or contact your nearest Nikon Authorized Service Center.
To determine whether your COOLPIX L16 or L18 camera is one of those affected, please click on the link below and enter the serial number where indicated.