Nikon Americas USA

COOLPIX L23 Service Advisory Frequently Asked Questions

Q. How long can I expect to be without my camera?

A. It is virtually impossible to offer a precise answer to this question. However, Nikon understands that this is an inconvenience. To enhance prompt service, Nikon has set up special procedures dedicated to this Service Advisory. In addition, Nikon will return serviced cameras promptly, employing (whenever possible) transportation that limits transit time to two days.


Q. Does the issue related to this Service Advisory affect my camera’s limited warranty?

A. No. Neither this Service Advisory nor the repairs associated to it affect the terms and conditions of the product’s limited warranty in any way.


Q. Does the issue related to this Service Advisory affect my camera’s Nikon Extended Service Coverage?

A. No. Neither this Service Advisory nor the repairs associated with it affect the terms and conditions of optionally purchased Nikon Extended Service Coverage.


Q. Are there products other than the COOLPIX L23 affected by this issue?

A. This issue only applies to some COOLPIX L23 cameras that have already been shipped. This issue does not occur with any other Nikon cameras.


Q. Has this issue been resolved for models currently being manufactured?

A. Yes. Be assured that we have already dealt with this issue with production.


Q. If I have further questions about this issue, can I contact Nikon?

 

A. Yes. We are eager to assist callers in every way possible. Contact Nikon Customer Relations at
1-800-NIKON US (1-800-645-6678), 8am to 2am (Eastern), 7-days-a-week. To contact us by e-mail, visit Nikon at http://www.nikonusa.com, select Service and Support and then select Contact Service and Support. In addition, you may contact your nearest Nikon Authorized Service Center.