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Nikon Shopping Help

Information to ensure buying a Nikon
is as enjoyable as using one.

Frequently Asked Questions

Returning an item you purchased from Nikon

We offer refunds on most products purchased directly from us that are either defective or unused and unopened within 14 days of delivery. Read our full Return Policy for more information.
  • Request an RMA number

    Call Nikon Customer Support at 1-800-645-6687 (9:00 AM to 8:00 PM EST, Monday–Friday, excluding holidays).
  • Fill out your return label

    Write your RMA number and return address on the peel-off return label that accompanied your order.
  • Affix the return label to your package

    Include your invoice/packaging slip along with the merchandise you are returning in its original packaging with all supplied components (batteries, cables, software, manuals, warranty cards, etc.).
  • Ship your package to Nikon

    Ship the package to Nikon with the carrier of your choice. We strongly recommend using a carrier that provides tracking information and insurance. You are responsible for merchandise lost or damaged in transit.

We will notify you by email when we receive your return.

If your return is undamaged and meets the terms of Nikon's Return Policy, a refund will be issued within 3 to 5 business days.
  • Shipping Policy

  • Delivery Area

    The Nikon Store can only deliver to postal street addresses in the 50 United States and District of Columbia. There will be a surcharge for orders delivered to Hawaii and Alaska, and only specified shipping options are available for these destinations. The Nikon Store cannot deliver to APO/FPO addresses or PO Boxes.
  • Shipping Types and Charges

    The Nikon Store offers an array of shipping service options. The charges associated with each shipping service option will be displayed during the order checkout process.
  • Delivery Time

    Order transit time is dependent upon the internal handling time of the order, geographic location of the destination of the shipment, as well as the shipping service option that is selected by the customer. Orders shipped via Ground service can be in transit for up to 14 business days. The Nikon Store has contracted UPS to deliver packages sent via UPS Ground Delivery Service from Monday to Friday, 9:00 AM to 8:00 PM. For expedited services, UPS Next Day Air and UPS 2nd Day Air delivery service, UPS will deliver packages from Monday to Friday 9:00 AM to 8:00 PM. Please allow additional transit time for deliveries to remote areas. Products and boxed Software from the Nikon Store will be labeled as originating from Louisville, Kentucky, 40219. Repair parts from the Nikon Store will be labeled as originating from Torrance, California 90502. A recipient signature is not needed for deliveries from the Nikon Store. If the recipient is not available, the package will be left in an area at the delivery location, deemed secure by the UPS courier. The Nikon Store is not responsible for packages once UPS has confirmed that the package has been delivered to its specified destination. Orders with upgraded shipping services (UPS 2nd Day and UPS Next Day Air), received before 3:00 PM EST, are processed the same day that the order is placed. Orders placed after 3:00 PM EST will be processed on the next business day. Our warehouse does not typically ship on Saturdays, Sundays and Holidays. If we receive an order before 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Monday. If we receive an order after 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Tuesday. We shall not be responsible or liable for any delay or failure in performance including without limitation shipping caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, war, labor difficulties, accidents, and weather.
  • Tracking an Order

    Order tracking details can be found on the carrier website, www.ups.com, for a period of 90 days from the original ship date. Using the tracking number provided in the order confirmation email, delivery status and the current location of the shipment can be found on www.ups.com. If you have any additional questions about the Nikon Store’s shipping and/or delivery policy, please contact Customer Support at 1-800-NIKON-US (800-645-6687).
  • Warranty Information

  • Nikon Cameras, Lenses, Speedlights and Accessories

    All new Nikon cameras, lenses, Speedlights and accessories include a one-year limited warranty. During this period, if the product is found to be defective in material or workmanship, Nikon Inc or one of its authorized repair facilities will either repair or replace the product without charge (as long as it meets the terms of the warranty). No registration or “warranty” card is needed with these products; simply retain your original dated proof-of-purchase in case warranty service is needed. We recommend registering your product so we can send you information about future updates or service issues that may arise. Read the complete Nikon Digital Imaging Warranty
    Register a product
    Schedule product repair
  • Nikon Two Year Extended Service Coverages

    Nikon sells Two Year Extended Service Coverages for most D-SLR, Nikon 1 and COOLPIX cameras. (Due to state requirements, Nikon ESCs are not sold in Florida, Virginia or Washington states.) These coverages extend your original Nikon warranty for two additional years. Two Year Extended Service Coverage can be purchased any time within the original one (1) year Nikon Inc. warranty. Please contact your local Nikon dealer for more information. It is always recommended that you retain your original sales receipt or copy of your credit card statement as proof of purchase.
  • NIKKOR and 1 NIKKOR Lenses

    In addition to the one-year Nikon Digital Imaging Warranty, NIKKOR and 1 NIKKOR lenses purchased new from the Nikon Store also include a free Four Year Extended Service Coverage (for a total of 5 years of coverage). IMPORTANT: To register for Four Year Extended Service Coverage, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt).
  • Refurbished Products

    All refurbished cameras, lenses and accessories include a 90-day limited warranty against defects in material and workmanship. It offers the same coverage as the Nikon Digital Imaging Warranty, just for 90 days instead of one year.