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What payment methods can I use?
We accept Visa®, MasterCard®, American Express®, Discover Card® and PayPal. Debit/bank cards featuring the Visa® or Mastercard® logos or prepaid gift cards featuring logos for Mastercard®, Visa®, American Express® and Discover Card® can also be used for payment. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Yes, you can pay for an order with PayPal or with a debit/bank card that features the Visa® or Mastercard® logo. You can also use a prepaid gift card that features one of the following logos: Mastercard®, Visa®, Discover Card® or American Express®.
Can I purchase more than 10 of the same item at once?
Yes, but you must contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to place the order.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. (When entering the name that appears on your credit card, you can omit the middle name or initial.) At this time we cannot accept APO/FPO or PO Boxes for a billing address.
When will my credit card/PayPal account be charged?
If you used a credit card as your payment method, it will be charged when your order ships. If your order has multiple shipments, you will be charged each time a product is shipped. This includes any preordered or backordered products. For purchases of downloaded products (e.g., software), you will be billed at the time of purchase. If you used PayPal as your payment method, you will be charged at the time the order is placed. For backorder and preorder items that were purchased using PayPal as the payment method, you will be charged when inventory becomes available.
How will the charge(s) show up on my statement?
The charge for your order will appear on your statement as "Nikon, Inc."
Why is my credit card being rejected?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday. Please provide them with any error message numbers you may have received.
How do I pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
Can I make a Tax Exempt purchase?
If you have Tax Exempt status, you must first make your purchase paying the full amount, including the tax, and then contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to request a refund of the tax amount.
How do I get a copy of my order summary?
You can print a copy of your order summary on the last step of the checkout process; additionally, a copy will be emailed to you after you place your order. You also can view the status of your order along with a summary on the order status page. Click here to view your order status.
How do I start a new order?
For your convenience, we try to save items you added to your cart. You many no longer want these items or would like to save them for a purchase at a later time. To remove an item from your cart, simply click the Remove link.
Can I place an order by phone?
Absolutely! You can place an order by calling Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday.
How do I redeem a promotional code?
If you have a promotional code, you can enter it in the cart (above your order summary).
What does it mean when an item is out of stock?
In some cases, we are unable to stock enough items to fill all orders; when stock status is low we will not take orders for products that we cannot deliver. The items may be available through local dealers. For your convenience Nikon provides a Where To Buy link on all product pages.
Does Nikon have a price match policy?
No. At this time, Nikon does not have a price match policy.
Can I cancel an order that I placed?
Yes, you can cancel an order within the first 30 minutes after placing the order. If the 30 minutes have passed, you will need to await delivery of the item(s). Once the item(s) have been delivered, you will need to contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) and request a Return Merchandise Authorization (RMA). Click here for return instructions.
Are there any items that cannot be returned?
Some items cannot be returned. This includes parts that are purchased through the Nikon parts store as well as downloadable software and logo items and apparel. All sales on these items are final. Most other items purchased from Nikon include a 1-year warranty. Read more about Nikon's warranty here.
How will Nikon know where and how to send my order?
During the checkout process, you will enter a shipping address and choose a shipping method. At this time we cannot accept APO/FPO or PO Boxes for a shipping address.
How can I track my order?
We will send an email with your tracking number(s) when your order ships. You also can check the status of your order (and find tracking numbers for any items that have shipped) on your order status page. Click here to see your order status page.
An item is missing from the box.
If you purchased an item that has accessories and one or more of those accessories are missing from the box when you open it, contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) 9:00 AM to 8:00 PM EST, Monday through Friday.
An item is missing from my order.
If your items are shipped separately, you will be billed each time a product is shipped. Check your order summary to see which items were shipped in this parcel.
My order is missing.
If you have checked the status of your order (tracking number) on the UPS website and it says the order was delivered but you don’t have it, check with other members of your household or business to see if someone else accepted the order. Look around your front door area to see if the delivery driver left the package safely out of sight. Ask your neighbors if they mistakingly received the package. Products from the Nikon Store will be labeled as originating from Louisville, KY, 40219. Repair parts from the Nikon Store will be labeled as originating from Torrance, CA, 90502.
My order was not delivered.
UPS will make three attempts to deliver a package. If they can not deliver the package, it will be returned to us as undeliverable. These orders can not be reshipped, and you will be issued a refund. If you would still like to purchase the items that were undeliverable, please place a new order.
How do I purchase downloadable software?
Most of Nikon's Imaging Software is available as Free Trial versions. For the full version of certain products, you must purchase a Software Product Key, which will "unlock" the Free Trial Version. You can purchase a Software Product Key by clicking Add to Cart on the product page and checking out. Once your transaction is complete, your Software Product Key will be delivered by email.You can download the Free Trial version of most software by clicking the Download or Free Trial link on the product detail page or by visiting our Software Download page.Where should I save the download file?
You can save the download file anywhere you like, but you should remember that location or the name of the downloaded file. Most people find it easiest to save their download files onto their desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you have more questions or need help with your download, please contact Technical Support.
What if the download stops before it completes?
If your download stops or is interrupted before it completes, simply click the Download (or Free Trial) link again and the download should resume where it left off.
I finished downloading my purchase. Where was the file saved?
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
How can I re-download software that I have already purchased?
Call Nikon Customer Support at 1-800-645-6687 (9:00 AM to 8:00 PM EST, MondayFriday, excluding holidays).
Fill out your return label
Write your RMA number and return address on the peel-off return label that accompanied your order.
Affix the return label to your package
Include your invoice/packaging slip along with the merchandise you are returning in its original packaging with all supplied components (batteries, cables, software, manuals, warranty cards, etc.).
Ship your package to Nikon
Ship the package to Nikon with the carrier of your choice. We strongly recommend using a carrier that provides tracking information and insurance. You are responsible for merchandise lost or damaged in transit.
You must have purchased your product directly from Nikon.
Your return must have an RMA number from Nikon Customer Support.
Your RMA number must be clearly written on your return label.
Include your original invoice/packing slip.
Your merchandise must be in its original packaging with all supplied components (e.g., batteries, cables, software, manuals, warranty cards, etc.)
You are responsible for shipping your return to Nikon and any merchandise lost or damaged in transit.
We will notify you by email when we receive your return.
If your return is undamaged and meets the terms of Nikon's Return Policy, a refund will be issued within 3 to 5 business days.
The Nikon Store can only deliver to postal street addresses in the 50 United States and District of Columbia. There will be a surcharge for orders delivered to Hawaii and Alaska, and only specified shipping options are available for these destinations. The Nikon Store cannot deliver to APO/FPO addresses or PO Boxes.
Shipping Types and Charges
The Nikon Store offers an array of shipping service options. The charges associated with each shipping service option will be displayed during the order checkout process.
Order transit time is dependent upon the internal handling time of the order, geographic location of the destination of the shipment, as well as the shipping service option that is selected by the customer. Orders shipped via Ground service can be in transit for up to 14 business days. The Nikon Store has contracted UPS to deliver packages sent via UPS Ground Delivery Service from Monday to Friday, 9:00 AM to 8:00 PM. For expedited services, UPS Next Day Air and UPS 2nd Day Air delivery service, UPS will deliver packages from Monday to Friday 9:00 AM to 8:00 PM. Please allow additional transit time for deliveries to remote areas. Products and boxed Software from the Nikon Store will be labeled as originating from Louisville, Kentucky, 40219. Repair parts from the Nikon Store will be labeled as originating from Torrance, California 90502.A recipient signature for orders under $500 is not needed for deliveries from the Nikon Store. If the recipient is not available, the package will be left in an area at the delivery location, deemed secure by the UPS courier. A signature is required for orders over $500 or if requested by the purchaser when the order is placed. The Nikon Store is not responsible for packages once UPS has confirmed that the package has been delivered to its specified destination.Orders with upgraded shipping services (UPS 2nd Day and UPS Next Day Air), received before 3:00 PM EST, are processed the same day that the order is placed. Orders placed after 3:00 PM EST will be processed on the next business day.Our warehouse does not typically ship on Saturdays, Sundays and Holidays. If we receive an order before 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Monday. If we receive an order after 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Tuesday.We shall not be responsible or liable for any delay or failure in performance including without limitation shipping caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, war, labor difficulties, accidents, and weather.
Tracking an Order
Order tracking details can be found on the carrier website, www.ups.com, for a period of 90 days from the original ship date. Using the tracking number provided in the order confirmation email, delivery status and the current location of the shipment can be found on www.ups.com.If you have any additional questions about the Nikon Store’s shipping and/or delivery policy, please contact Customer Support at 1-800-NIKON-US (800-645-6687).
Nikon Cameras, Lenses, Speedlights and Accessories
All new Nikon cameras, lenses, Speedlights and accessories include a one-year limited warranty. During this period, if the product is found to be defective in material or workmanship, Nikon Inc or one of its authorized repair facilities will either repair or replace the product without charge (as long as it meets the terms of the warranty).No registration or “warranty” card is needed with these products; simply retain your original dated proof-of-purchase in case warranty service is needed. We recommend registering your product so we can send you information about future updates or service issues that may arise.Read the complete Nikon Digital Imaging Warranty Register a product Schedule product repair
Nikon Two Year Extended Service Coverages
Nikon sells Two Year Extended Service Coverages for most D-SLR, Nikon 1 and COOLPIX cameras. (Due to state requirements, Nikon ESCs are not sold in Florida, Virginia or Washington states.) These coverages extend your original Nikon warranty for two additional years. Two Year Extended Service Coverage can be purchased any time within the original one (1) year Nikon Inc. warranty. Please contact your local Nikon dealer for more information.It is always recommended that you retain your original sales receipt or copy of your credit card statement as proof of purchase.
NIKKOR and 1 NIKKOR Lenses
In addition to the one-year Nikon Digital Imaging Warranty, NIKKOR and 1 NIKKOR lenses purchased new from the Nikon Store also include a free Four Year Extended Service Coverage (for a total of 5 years of coverage).IMPORTANT: To register for Four Year Extended Service Coverage, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt).
All refurbished cameras, lenses and accessories include a 90-day limited warranty against defects in material and workmanship. It offers the same coverage as the Nikon Digital Imaging Warranty, just for 90 days instead of one year.