Nikon Store Return Policy
Subject to the exceptions, time periods and requirements indicated below, the Nikon Store will accept for refund merchandise purchased at the Nikon Store, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.
Exceptions to the Return Policy
Books, instruction manuals, non-defective software CD ROMs, downloaded software, E-Courses, non-defective educational DVDs, logo items and apparel, and camera repair parts are not eligible for return.
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to batteries, chargers, cables, software, manuals, warranty cards and/or hang tags), and must include a copy of the invoice/packing slip. Shipping and handling charges from the original order will not be refunded unless the merchandise is defective, as determined by the Nikon Store in its sole discretion.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please call the Nikon Store toll-free at 1-800-NIKON-US (800-645-6687) from 9:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding holidays.
To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the UPS tracking number), and (ii) return the merchandise so that it is received by the Nikon Store within 14 days of the date the RMA number was issued.
The Nikon Store will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.
The Nikon Store address is located on the peel-off return label on the packing slip accompanying the order. The RMA number must be clearly written on the return label in the area designated. We strongly recommend shipping merchandise via UPS or other delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by, the Nikon Store. Shipping and handling charges for returned merchandise are the customer's responsibility.
Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.
Timing of Refund
The Nikon Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.